1. What materials are used in your jewelry?
We use high-quality materials such as stainless steel, plated alloys, crystals, and semi-precious stones to ensure durability and style.
2. Are your products hypoallergenic?
Yes, most of our jewelry is designed to be nickel-free and hypoallergenic, safe for sensitive skin.
3. Can I customize my jewelry order?
Absolutely! We offer custom designs for bulk orders or special projects. Contact us with your idea.
4. How long does it take to receive my order?
Shipping times vary depending on location: domestic orders usually take 3–7 days, international orders 10–20 days.
5. Do you offer wholesale or bulk pricing?
Yes, we provide special pricing for wholesale buyers and bulk orders. Please reach out to our sales team for details.
6. How do I care for my jewelry?
Avoid water, perfumes, and harsh chemicals. Store pieces separately to prevent scratches and tarnishing.
7. What is your return or exchange policy?
We accept returns or exchanges within 14 days of delivery for defective or incorrect items. Custom or personalized pieces may have different policies.
8. Can I track my order?
Yes, once your order is shipped, we will provide a tracking number to monitor delivery progress.
9. Are your jewelry pieces suitable for daily wear?
Yes, our designs are created to be stylish and durable for everyday use, while maintaining elegance for special occasions.
10. Do you offer gift packaging?
Yes, we provide gift-ready packaging options for special occasions like birthdays, anniversaries, and holidays.
11. How do I know my ring size or bracelet length?
We provide a detailed sizing guide on our website to help you choose the perfect fit.
12. Can I find Pavogem jewelry in stores?
Currently, we primarily sell online through our website and selected e-commerce platforms for a global reach.